Support & Contact

We're here to help — discreetly.

The fastest answers to common questions are on the homepage FAQ. For anything else, email us below.

Contact us

General & account help: support@transluxe.ai
Billing & refunds: billing@transluxe.ai
Privacy & data requests: privacy@transluxe.ai
Report content or abuse: abuse@transluxe.ai

[Replace these with your real, monitored support addresses before launch.]

We aim to respond within [insert response time, e.g. 1–2 business days].

Manage your account yourself

Change your password — on your account page.
Cancel your subscription — Billing section of your account page. See Cancellation & Refunds.
Download your data — export everything we hold about you from the account page.
Forgot your password? — use the password reset flow.

Delete my data

You can permanently delete your account and all of your chat history at any time, yourself: open your account page, go to the Danger zone, and confirm with your password. This removes your profile and conversations from our active systems and cannot be undone. If you can't sign in, email privacy@transluxe.ai and we'll handle it.

Reporting prohibited content

If you encounter anything that violates our Content Policy — especially anything involving minors or a real, identifiable person — report it to abuse@transluxe.ai immediately. We take these reports seriously and act promptly.